Concierge Services

The Aurora Place Concierge team are hospitality trained professionals that provide a complimentary service to the Aurora Place Community that mirrors the attention to detail and strong network connections of a 5 star hotel Concierge.

Our concierge services includes but never limited to:

  • VIP welcome and escort (Between 10AM & 3:30PM Daily)
  • Flight Information
  • Hotel Information, referrals and reservations
  • Fine dining, restaurant referrals and reservations
  • Shopping location information
  • Taxi/ Private Vehicle Information, referrals and reservations
  • Sourcing, purchasing and delivery of tickets to theatre, shows and sporting events
  • Providing information of events and shows in cities worldwide
  • Organising and making appointments with a qualified personal fitness trainer
  • Gift Sourcing; gift arrangements, gift baskets & floral arrangements
  • General Directions/Assistance
  • ‚Ķjust ask.

For more information, please drop by our desk at reception, call us or email us between 7am and 6:30pm Monday to Friday and we will endeavour to assist you as best we can.
Tel: 02 8243 4409 Email: aurora.concierge@ap.jll.com
The concierge desk is open between 7am and 6:30pm, Monday to Friday.

Customer Dry Cleaning Service

How the Service Works

  • Should you require Dry Cleaning, the service is available Monday-Friday.
  • Dry Cleaning is collected and dropped off daily from the concierge desk between 11:30am -12:30pm. Dry Cleaning provided to the Concierge prior to this time will be returned the following day.  
  • Once garments are returned to Aurora Place, Concierge will deliver them to your tenancy reception or hold them for your collection at the Concierge Desk.

How to Use the Service

  1. Register for the dry cleaning service at the Concierge Desk;
  2. Fill out a credit card authorisation form which will be retained by the Dry Cleaner;
  3. Supply your Name, Company, Email and Telephone Number.
  4. An initial $10 charge will be added to your first invoice for the garment bag which your first batch of cleaned clothes will be returned in. You will then be able to use this garment bag to transfer your items (clean/dirty) between home and Aurora Place discreetly.

Please Note - Concierge Services act as a go-between only between the Dry Cleaner and customers of Aurora Place. Concierge Services is not affiliated with the Dry Cleaner and the relationship will at all times remain between the customer and the Dry Cleaner. Aurora Place is not liable for any loss or damage to items whilst carrying out this service and during storage.

To view price listing, please contact Concierge desk Tel: 02 8243 4409, Email: aurora.concierge@ap.jll.com

End of Trip Facilities

Fully equipped End of Trip Facilities.

Where are the facilities located?
The End of Trip Facilities are on Level B2. Bike Access is via the Loading Dock from Phillip Lane.

Who can access the facilities?
The facilities are available to all Aurora Place occupants.

How do we access the facilities?
The secure Facilities are accessible by registering online, providing your Building Access Card number, and agreeing to the Terms and Conditions of use. Your request will then be actioned and responded to by the Concierge team.

What amenities are available for use?
  • 165 Bike spaces
  • 204 secure Lockers (total between Male and Female amenities)
  • 21 Showers
  • Fresh towel service available
  • Hair Dryers and Hair Straightening Irons
  • Irons and Ironing Boards
  • Mobile Phone Charging stations
  • Bike Repair Station
  • Vending Machine for essentials, bike parts, and drinks.

To Register for Access to the facilities, please complete the form and accept the Terms and Conditions at the following link: http://www.auroraplace.com.au/Core/Modules/Forms/Form.aspx?id=486

Car Parking Information

Secure Parking is available at Aurora Place.
7am-7pm Monday-Friday.

Bookings & information  
Casual Car Parking is available through Secure Parking direct.
02 8243 4421
Email Secure Parking
 
All permanent car parking queries need to go through the Aurora Place Building Management.
02 8243 4400
Email Building Management

Car Wash Details

The Secure Splash Car Wash operates at Aurora Place twice weekly on Wednesday and Fridays. The car wash service provided is:

  • internal vacuumed
  • windows cleaned
  • dash board cleaned
  • neutral air freshener applied
  • external shampoo wash and dried
  • windows cleaned
  • tyres cleaned and shined.

The costs are $35 for a sedan or $45 for a 4WD or large vehicle with payment by credit card only. Bookings are encouraged and can be made direct to the Valet Office in person or by E-mail or phone.
Direct 02 9241 2450
Or 02 8243 4421
Email Secure Parking