This website has been designed to provide services
and facilities online. Part of this commitment to providing a high level
of service to our clients is the protection of your privacy online. This
privacy statement relates to the personal information provided by users
of our website to us and outlines our approach to privacy and disclosure
of that information.
We are guided by the Information Privacy Principles as set out under the Privacy Act 1988.
For the latest version of the Privacy Act of 1988, including these principles,
please visit the ComLaw website: http://www.comlaw.gov.au
To access the restricted areas of the website (Tenant Area), a user must
first complete a login authorisation form. During this registration basic
contact details (ie. Name, email address) are required before a login
is issued. We use this information to facilitate services offered through
the website (ie. Online quote and work order requests), and to contact
the user to follow up requests etc. lodged.
Personal Information Use
The website collects and uses personal information in the various ways:
We store information that we collect through online forms, session IDs,
log files and building management records to create a profile of our users
which is then used to determine security level, tailored content and preferences.
This is to facilitate the services offered to you through the website
and to allow us to manage and administer those services easily. We do
not disclose or share your profile with other third parties.
Log files and Session IDs
Like most standard websites we use log files to administer the site, track
usage and analyse trends of users. This data is collected as an aggregate
and are not linked in any way to personally identifiable information.
We use Session IDs to streamline the login process for users to allow
them to login only once and once a user closes their browser window that
session is terminated.
Third Party Advertising
Advertising content that appears on our website is provided to us by third
party advertisers and this privacy statement covers the use of information
We share aggregated information with our advertisers however this is not
linked to any personally identifiable information.
Our website contains links to other websites. We are not responsible for
the privacy policies on other sites and recommend that users read the
privacy statements on each website visited that collects personal information.
(Newsletters/e-mail service announcements/surveys/contests)
If a user wishes to subscribe to a newsletter, we will require for
general contact information (name, email). At any time a user can
request to unsubscribe from the mailing list.
Participation in any customer surveys or promotions offered on the
website is completely up to the discretion of the user. Personal information
provided will be used to either:
a) notify winners of their prizes or
b) to monitor and improve client satisfaction.
We take our protection of our user's information seriously, this website
takes every reasonable step to ensure that any personal details submitted
are protected both online and off-line. Our developers utilise the latest
technologies to ensure that your information is kept secure and confidential.
Our management team and developers are authorised to handle your information
and we will retain your data on file no longer than is required by us.
By law we are required to keep on file your login information for seven
years after the login is cancelled, however some information may be deleted
earlier than that depending on our legal requirements.
Updating and Accessing your information
We will always endeavour to keep your information accurate and up-to-date
as possible. Where there are details that need to be corrected this can
be done by notifying the Privacy Officer.
You have access to your details held on our system by contacting:
ph: (08) 9381 6299
fax: (08) 9388 6961
This service is free however if the information
requested requires significant research or preparation time a fee will
Notification of Changes
be predominantly linked from the homepage as well as any other areas affected by the changes.
please contact the Privacy Officer as above.
We have partnered with The WOW! Awards to recognise when our staff offer excellent customer service.
Please click here for more information and to nominate an Aurora Place Employee.
Jones Lang LaSalleLevel 25, 420 George StreetSydney NSW 2000+61 2 9220 8500